How we handle your information

We collect information you provide directly, such as:

• Name, email, and phone number
• Reservation and stay details (dates, property, guests)
• Messages and requests you send to our concierge team
• Payment method references processed by our payment provider

• To confirm, manage, and support your reservations
• To send booking confirmations, reminders, and concierge replies
• To respond to questions and resolve issues during your stay
• To meet legal, tax, and booking-platform obligations

When you book a stay or contact our team, you agree to receive booking confirmations, check-in details, and concierge communications about your reservation. You can reach us by phone, email, or the contact form on our site at any time.

We share information only as needed to operate our service: with property owners and managers, booking and payment processors, travel partners, and hosting services. We do not sell your personal information.

We retain guest information for as long as needed to provide our services and meet legal obligations, then delete or anonymize it. Booking and reservation records are retained to support your stay and resolve any disputes.

We use reasonable technical and organizational safeguards to protect your information, but no method of transmission over the internet is fully secure.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us below.

Our services are not directed to anyone under 18. We do not knowingly collect their information.

We may update this policy and will note the last-updated date below. For questions about this policy or your data, contact our support team at 704-741-4885 or info@theperfectstayforme.com.